FAQ

More details

  • How much does it cost to join the Wine Club?

Joining the Wine Club is free, you just have to register and make your purchases to accumulate "grapes". You will receive a grape for every euro spent on purchases at Cantine Guidi. Based on your accumulated grapes, you will be able to maintain or to increase your status to access more benefits. The status obtained is valid for one year from the moment of its achievement.

  • What are member levels for?

Each level has its own benefit. "DOCG Member" and "Family Memebr" statuses have access to our exclusive e-shop. You will find more details at this page Wine Club.

  • I’m a Wine Club member. Can a friend of mine o a relative make purchases  using my account? ​​​​​​

The Wine Club membership is extended only to you and one member of your household. If you would like to invite a family member or a friend to visit our cellar or join our Wine Club, please contact us to schedule their visit with us and to ensure we can extend preferential prices for tasting experiences to them as well.

  • What are the requirements to access the DOCG and Family levels?

You can access the next levels by accumulating grapes. The grapes allow you to pass from the Friend level (0-700) to the DOCG Member level (700-1200) up to the Family Member level (+1200). Alternatively, you can purchase a Silver or Gold subscription upfront for instant access.

  • What are Silver and Gold subscriptions?

If you want to immediately upgrade your member level, you can purchase a Silver (€350.00 every 6 months) or Gold (€600.00 every 6 months) subscription. In addition to the benefits for DOCG and Family members, you will receive a box of 6 or 12 bottles twice a year, in spring and autumn. Visit the dedicated "Subscriptions" page.

  • When will I receive my first shipping?

We will ship you your first box 1-2 weeks after confirming your membership.

  • When will I receive the next shipping, following the first one?

Your following box will be shipped on the regular scheduled shipment date, in the fall and/or spring, whichever comes sooner.

  • I don’t want to receive white or red wines in the pack. What can I do?

If you prefer to receive only red wines or only white wines, you can send a direct email to wine@guidi1929.com. We always try to satisfy your needs based on availability! There will be no additional charge for such requests.

  • How is the cost of subscription charged?

Cantine Guidi will charge the cost of the subscription on the provided credit card, every 6 months, until you decide to cancel your subscription.

  • I want to cancel my subscription, what should I do?

To cancel your subscription, please send us an email to wine@guidi1929.com. Members must accept at least two shipments before opting out of the Wine Club.

  • I want to cancel my membership to the Wine Club, what should I do?

We are sorry to see you leaving! If you are an existing member and you want to cancel or temporarily suspend your membership, you can send us an email to wine@guidi1929.com.

  • I would like to visit your winery, how can I do?

To schedule a visit, please email us at wine@guidi1929.com.

  • I have more question, how can I contact you?

As always, if you have any questions regarding the Wine Club or the winery, please email us wine@guidi1929.com

 

Wines prices and availabilitiy may vary without notice, based on production costs.

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